Terms & Conditions

Welcome to HL Nippon. These Terms & Conditions apply to the use of our website, products, and online shopping services. By accessing our website or placing an order, you agree to follow these terms.

Use of Our Website

By using this website, you agree to use it only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with website security, or use the website in a way that may harm HL Nippon, other customers, or third parties.

Product Information

We try our best to display product details, prices, images, ingredients, sizes, and availability accurately. However, product packaging, design, origin, weight, and availability may change depending on supplier updates or stock conditions.

Product images are for reference only. Actual products may look slightly different from the photos shown on the website.

Halal Product Information

HL Nippon aims to provide halal grocery products and related food items for customers in Japan. We carefully select products from trusted suppliers. However, customers are encouraged to check product labels, ingredients, and packaging before consumption, especially if they have dietary restrictions, allergies, or specific religious requirements.

Pricing and Payment

All prices shown on the website are in Japanese Yen unless stated otherwise.

HL Nippon reserves the right to update product prices, shipping fees, discounts, and promotional offers at any time without prior notice. The final amount will be shown at checkout before order confirmation.

Available payment methods will be displayed during checkout. Orders may be processed only after payment confirmation, depending on the selected payment method.

Order Confirmation

After placing an order, customers may receive an order confirmation by email or through the website account system. Order confirmation does not always guarantee final acceptance if there is a payment issue, stock issue, pricing error, or delivery limitation.

HL Nippon reserves the right to cancel or adjust an order if:

The product is out of stock
Payment is not completed
Delivery is not available to the provided address
Product price or information was displayed incorrectly
Fraudulent or suspicious activity is detected

If an order is cancelled after payment, eligible refunds will be processed according to our refund policy.

Account Responsibility

Customers may create an account to manage orders and delivery information. Customers are responsible for keeping their login details safe and for all activities under their account.

If you believe your account has been used without permission, please contact us immediately.

Delivery and Shipping

Shipping terms are explained on our Shipping Details page. Delivery time, cost, and availability may vary depending on address, product type, courier service, and other conditions.

HL Nippon is not responsible for delivery delays caused by courier issues, natural disasters, incorrect address information, customer absence, or circumstances beyond our control.

Cancellation

If you want to cancel an order, please contact us as soon as possible.

Orders that have already been prepared, packed, shipped, or handed over to the courier may not be cancelled. Fresh, chilled, frozen, and perishable products may not be cancelled once processing has started.

Returns and Refunds

Returns and refunds are handled according to our Refund & Returns Policy. Due to food safety reasons, certain products such as fresh, chilled, frozen, opened, or perishable items may not be eligible for return unless they are damaged, incorrect, or defective at the time of delivery.

Allergies and Food Safety

Customers are responsible for checking product ingredients, allergen information, expiry dates, and storage instructions before use.

HL Nippon is not responsible for allergic reactions, improper storage after delivery, incorrect handling, or consumption after expiry.

Website Content and Intellectual Property

All website content, including text, images, graphics, logos, design, product descriptions, and layout, belongs to HL Nippon or its respective content providers. You may not copy, reproduce, distribute, or use our website content without permission.

Limitation of Liability

HL Nippon works to provide accurate information and reliable service. However, we do not guarantee that the website will always be error-free, uninterrupted, or fully secure.

HL Nippon is not liable for indirect losses, lost profits, delivery delays, product misuse, customer error, or damages caused by circumstances outside our reasonable control.

Changes to These Terms

HL Nippon may update these Terms & Conditions at any time. Updated terms will be posted on this page. Continued use of the website after changes means you accept the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of Japan. Any disputes related to the use of this website or our services shall be handled according to applicable Japanese law.

Contact Us

For questions about these Terms & Conditions, please contact us through our website:

Website: hlnippon.com