At HL Nippon, we aim to deliver halal groceries, food products, and daily essentials safely and carefully to our customers across Japan. Please read the shipping information below before placing your order.

Order Processing

Orders are processed after payment confirmation. Usually, orders are prepared within 1–3 business days, depending on product availability, order volume, and delivery schedule.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.

Delivery Area

We deliver to available areas within Japan through reliable courier and delivery partners. Delivery availability may vary depending on the customer’s address, product type, and courier service coverage.

For remote islands, certain rural areas, or special delivery zones, additional time or extra shipping charges may apply.

Shipping Methods

Depending on the products ordered, items may be shipped as:

• Regular delivery for dry grocery items
• Chilled delivery for fresh or refrigerated products
• Frozen delivery for frozen meat, seafood, and frozen grocery items

If your order includes products from different temperature categories, they may be packed or delivered separately for safety and quality reasons.

Shipping Fees

Shipping fees are calculated based on the delivery address, product type, package size, weight, and delivery method. The final shipping cost will be shown during checkout before order confirmation.

Any free-shipping offer, discount, or campaign will be applied only when it is clearly mentioned on the website.

Delivery Time

Delivery time may vary depending on the destination, courier schedule, weather conditions, public holidays, and product availability.

Estimated delivery dates are provided for guidance only. HL Nippon is not responsible for delays caused by courier issues, weather, natural disasters, incorrect address information, or customer absence.

Frozen and Fresh Product Delivery

For frozen, chilled, or fresh products, please make sure someone is available to receive the order on the delivery date.

If delivery fails because the customer is absent, unavailable, or provides incorrect delivery information, product quality may be affected. In such cases, HL Nippon cannot guarantee replacement or refund for perishable items.

Incorrect Address or Delivery Information

Customers are responsible for providing accurate shipping information, including name, postal code, full address, phone number, and delivery instructions if needed.

If an order is delayed, returned, or delivered incorrectly due to customer-provided information, additional shipping fees may apply.

Damaged, Missing, or Wrong Items

Please check your order immediately after receiving it.

If you receive a damaged item, wrong item, or missing product, please contact us as soon as possible through our Contact Us page. For faster support, please provide:

• Order number
• Product name
• Clear photos of the product and package
• Description of the issue

For fresh, chilled, or frozen items, claims should be made within 24 hours of delivery.

Contact for Shipping Support

For any shipping-related questions, please contact HL Nippon through our website:

Website: hlnippon.com

Company Name: HL Co., Ltd.
Address: 302-89 Kanegasaku, Matsudo City, Chiba Prefecture 270-2251
Representative Director: Rahman Mohammad Asador