HL Co., Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when you use our website and services.

Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Account login information
• Communication history
• IP address
• Browser type and device information
• Website usage data
• Cookies and similar tracking data

Payment information may be processed through secure third-party payment service providers. HL Nippon does not intentionally store complete credit card details on its website.

How We Use Your Information

We use customer information for the following purposes:

• To process and deliver orders
• To confirm payment and order status
• To provide customer support
• To respond to inquiries
• To manage customer accounts
• To improve our website, products, and services
• To prevent fraud, unauthorized access, or misuse
• To send important service notices
• To comply with legal and regulatory requirements

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and support website functionality.

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Sharing of Information

HL Nippon does not sell customer personal information.

We may share necessary information only with trusted third parties when required for business operations, such as:

• Delivery and courier companies
• Payment service providers
• Website hosting and technical service providers
• Customer support tools
• Analytics services
• Legal or regulatory authorities when required by law

We only share information necessary for the relevant service.

Data Retention

We keep personal information only for as long as necessary to complete orders, provide customer support, comply with legal obligations, prevent fraud, resolve disputes, and maintain business records.

When personal information is no longer required, we will delete, anonymize, or securely manage it according to applicable procedures.

Data Security

We take reasonable security measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service is completely secure. Customers should also protect their account login details and avoid sharing passwords with others.

Customer Rights

Customers may request access, correction, update, or deletion of their personal information, subject to applicable laws and necessary identity verification.

To make a request, please contact us through our website.

Third-Party Websites

Our website may contain links to third-party websites or services. HL Nippon is not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before using them.

Children’s Privacy

Our website is not intended for use by children without parental or guardian supervision. If we become aware that we have collected personal information from a child without proper consent, we will take appropriate steps to delete it.

Changes to This Privacy Policy

HL Nippon may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest revision date.

How to Contact Us

For refund, return, or replacement requests, please contact us